Account Manager | AFC Urgent Care | Portland

General Position SummaryAccount Managers represent AFC, provide a consistently excellent level of client service, and sell various services to local area businesses.  Account Managers are skilled and relational sales professionals who advocate our caring and highly effective approach to occupational medicine as well as all of our service segments. They work as a cohesive team and serve as leading Brand Champions - having a thorough understanding of our services and how they improve and impact the businesses in our community - resulting in increased revenue and patient counts as well as consistently high client satisfaction levels. They play a key role in our ability to build the presence of AFC Portland by expanding relationships and presenting the core values of our organization. 

 

Essential Functions/Major Responsibilities:

  • Manage entire Sales Cycle from sourcing prospective clients to securing the deal
  • Call on local businesses, medical practices, and make sales and service presentations
  • Attend networking and industry events to generate sales
  • Manage an active and accurate database of prospects and customers, maintaining regular contact with designated accounts in the Customer Relationship Management (CRM) system
  • Assume full accountability for the ongoing management of activities to reach the agreed upon sales goals
  • Use creative problem solving to identify, contact, and develop a comprehensive prospect database using internet research and whatever means necessary to target and reach ideal clients following the AFC Urgent Care Portland marketing plan
  • Achieve targeted sales objectives on time and within budget
  • Embrace, like every employee, the company’s core values (identified as “C.H.E.C.T. in”). They are are expected to emulate these values through their daily interactions with every coworker, patient, and client
  • Perform all responsibilities and activities in a way that reflects high ethical standards and integrity
  • Establish and maintain positive working relationships with all departments, clinics and corporate employees. Assist in training and learning to consistently improve how the company meets the needs of AFC patients in a way that strengthens the brand and grows patient volumes. Support and train co-workers (e.g. perform role of teammate)
  • Assist in Accounts Receivables (AR) for assigned accounts as needed or directed
  • Deliver holiday gifts to assigned B2B clients
  • Participate in corporate events or team building exercises
  • Represent AFC at relevant community and industry events to help improve awareness about our services with the goal of generating new sales (as needed) 
  • Participate in weekly, monthly, quarterly, and annual budget forecasting 
  • Participate in department wide strategy development
  • Build and maintain expertise on industry standards, policies, and trends in Occupational Health at both a state and national level (e.g., OSHA, DOT, FMCSA, etc.)
  • Create comprehensive and clear protocols for new accounts, providing adequate direction for clinics to follow
  • Communicate openly and consistently with clinics regarding changes, updates, and additions related to Occupational Health and assigned assigned acounts
  • Participate and manage off-site events (flu clinics, testing clinics, etc.) as needed

  

Supervisory ResponsibilityThis position has no supervisory responsibility.

Specific Job Skills:

  • Strong organization and communication skills
  • Demonstrated skills to work independently, motivated and results-driven on establishing new business, following through with communications with all accounts and being held accountable for the growth in patient volumes
  • The ability to build and maintain positive and mutually beneficial relationships using problem solving and value creation skills
  • A passion for learning, self improvement, excellence, and integrity
  • The desire to bring fun, creativity, mutual rewards, and health to the business and medical community

Education and/or Experience:

  • Bachelor’s degree or relevant education required
  • Successful experience developing, implementing and achieving outside sales results with strategies, face to face appointments, cold and warm calling, including direct-to-consumer, business and physicians
  • Experience utilizing a CRM preferred 
  • Previous experience in healthcare preferred 

Job Conditions:

  • Typical Monday through Friday work week consisting of a minimum of 40 hours
  • Spends a large portion of time servicing accounts in person (via local travel), on the phone, and via email or text 
  • Occasional weekends and evenings are required as needed. These include client hospitality events, corporate meetings, off-site occupational health care shows or events, or other activities defined as ‘basic account management’
  • Reliable transportation and mobile phone required (gas and phone costs are addressed in offer) 

Job Type: Full Time