Medical Lab Technician | AFC Urgent Care | Portland

General Position Summary: We are currently seeking an energetic, driven and team-oriented Medical Lab Technician who has good communication, attention to detail, and has the skills and motivation to provide excellent customer service. The job entails working in an exciting and demanding start-up lab environment.

Essential Functions/Major Responsibilities: The duties will be performed in accordance with policy and procedure, standard of care, and in accordance of state & federal regulations. The essential duties and responsibilities include, but are not limited to, the following:

  • Be a team player and be willing to enhance the team output. This is a critical attitudinal and behavioral component that is foundational to all the rest of the responsibilities below.
  • Provide patients, employers, and other customers excellent customer service.
  • Independently and accurately performs routine and complex molecular testing, including DNA/RNA extraction and PCR. Has more than one (1) year real time PCR experience in a clinical laboratory setting. Two years or more preferred.
  • Maintains a professional level knowledge of molecular biology and diagnostics to properly analyze and review molecular testing, in the context of normal and abnormal or atypical findings.
  • The successful candidate will have excellent pipetting skills and experience in a high-volume clinical laboratory environment.
  • Performs initial and final review/analysis of test results and patient reports.
  • Assist in resolution of technical problems in accordance with laboratory policies and procedures.
  • Records, compiles, and maintains records according to laboratory policies to ensure state and federal regulations are upheld for all reagents, procedures, and equipment used in the testing process
  • Assist in the development, evaluation, and implementation of new procedures and protocols.
  • Responsible for assuring timely ordering of supplies, general lab housekeeping, and maintaining all records.
  • Operates, calibrates, maintains, and troubleshoots equipment. Notifies the Supervisor or Director of Lab Services when complex problems occur.
  • Maintains effective communication within the department and with other internal and external clinical and development professionals.
  • May include the answering of telephone calls from client offices, the receipt and accessioning of specimens to maintain a high level of customer service.
  • Participates in the training of new and current employees in laboratory methodology as instructed by the laboratory leadership/senior technologists.
  • Attend company training meetings offsite as requested by the manager.

Secondary Functions: The following functions may typically be performed by other positions, however, these may require the additional assistance from MAs:

  • Answer inbound telephone calls to the lab.
  • Answer questions, transfer calls to providers and clinics or administrative office if appropriate.
  • Perform other job-related duties as directed by the supervisor.

Specific Job Skills:

  • Team player who is equally comfortable working independently
  • Warm, friendly attitude with excellent patient interaction skills
  • Ability to understand medical terminology.
  • Must possess strong written and oral communication skills, organizational skills, attention to detail, critical thinking, and dependability.
  • Skilled in using our EMR suite (DocuTap and Clockwise) and Lab software
  • Skilled in Office Productivity software (Google Docs)
  • Exceptional customer service and phone etiquette
  • Ability to maintain effective and organized systems to ensure timely patient flow

Education and/or Experience:

  • Meets all qualifications set forth by CLIA for high complexity testing and any state requirements if they apply.
  • ASCP, AAB, AMT or equivalent certification.

Job Conditions:

  • The work environment is typically an indoor lab space working indirectly with patients, payers, and providers.  Normal working hours are 7:45 am-8:00 pm weekdays and 8:45 am-6:00 pm weekends with 30-minute lunch.  The lab will be open every day and regular lab shifts are either Sunday-Wednesday or Wednesday-Saturday.
  • All lab employees must be able to satisfactorily complete their initial training per the schedule provided, as well as maintain their skills to the satisfaction of their supervisor.
  • Calling out of your scheduled shift is only permitted if medically necessary due to illness or injury of an employee or immediate family member (Doctor’s note may be required).  You must provide at least 2 hours notice of call-out.  Calling out for reasons other than medical necessity is not permitted and may be grounds for immediate termination.
  • Request for time off (Paid or Unpaid) must be submitted through the official channel 30 days in advance.  Approval of PTO is not guaranteed and will be approved by your manager based on tenure, PTO balance, and most recent time off.  Negative PTO balances will not be permitted.
  • All staff MUST sign up for one “on-call” shift per month. If you fail to sign-up by sign-up date, you WILL BE ASSIGNED an on-call shift.  You must be available to work your on-call shift.