Clinic & COVID-19 Information for Patients | AFC Urgent Care | Portland

AFC Urgent Care understands your concerns and apprehensions regarding the novel coronavirus (COVID-19).  Our focus is, as always, on the wellbeing of our patients, staff, and communities. The outbreak and spread of COVID-19 necessitate that our practice adopts certain policies intended to minimize the risk of exposure for everyone.

Current Clinic Services: 

  • AFC is still offering Primary Care, Immigration Physicals, Occupational Health, Worker Compensation claim care, and Urgent Care

  • Our clinic staff is well trained on the latest COVID-19 safety protocols

  • Our clinics are safely and actively testing for COVID-19

COVID-19 Testing Options: 

Our clinics are safely and actively testing for COVID-19. We offer 4 test options:

Molecular PCR Test (SARS-CoV-2 RNA, Real-Time PCR): 

  • This test determines if the individual being tested has an active infection

  • It is performed by taking a sample from Nasopharynx with or without a second sample from Oropharynx (via nasal and/or throat swab)

  • This test is best used for patients who have symptoms, but can also be used for asymptomatic patients as they can still spread the virus unknowingly

  • Detects the presence of the antigen, not the body’s immune response

  • This lab test has 99% accuracy, but false negatives are a possibility

  • Results must be interpreted by a clinic physician

  • Lab results are available in 2 to 4 days.

Antibody Test (SARS-CoV-2 Serology, Antibody (IgG) Immunoassay}: 

  • This test determines the presence of antibodies to COVID-19 and can help to identify individuals who have been exposed to the virus. 

  • It is performed via a blood draw

  • Must wait for 7 days or more after the first day of showing symptoms, or 8-10 days after exposure for best accuracy

  • This test is NOT used to determine active infection

  • This test is used ONLY for asymptomatic patients and will only confirm previous exposure. 

  • It is not known whether individuals who are positive for IgG (antibody test) can have a reinfection

  • Results must be interpreted by a clinic physician

  • Results available in 2-4 days

Rapid SARS Antigen FIA Test (COVID-19): 

  • This test determines if the individual being tested has an active infection

  • It is performed by taking a sample from Nasal/Nasopharynx

  • This test is best used for workers who have symptoms, but can also be used for asymptomatic workers as they can still spread the virus unknowingly

  • Detects the presence of the antigen, not the body’s immune response

  • This lab test has 99% accuracy, but false negatives are a possibility

  • Results must be interpreted by a clinic physician

  • Results available within 15-60 minutes

Rapid Molecular Test (SARS-CoV-2 RNA, Real-Time PCR): 

  • This test determines if the individual being tested has an active infection

  • It is performed by taking a sample from Nasopharynx with or without a second sample from Oropharynx (via nasal and/or throat swab)

  • This test is best used for patients who have symptoms, but can also be used for asymptomatic patients as they can still spread the virus unknowingly

  • Detects the presence of the antigen, not the body’s immune response

  • This lab test has 99% accuracy, but false negatives are a possibility

  • Results must be interpreted by a clinic physician

  • Results available within 15-60 minutes. Convenient for travelers who need results prior to flight departures.

COVID-19 Testing and Safety: 

  • Our clinics perform Antigen, Antibody, and RNA testing. Talk to one of our providers about which test is right for you. In some cases, a provider may recommend both tests during your office visit. 

  • Our clinic staff is well trained on the very latest COVID-19 protocols. Patients should feel confident that all precautions are followed to keep our patients and community safe. 

  • In addition to complying with the CDC and OHA guidelines for proper healthcare, provider hygiene, and surface disinfection, we undergo a sequence of relentless cleaning and sanitation measures.

  • All team members remain diligent about frequent hand washing and utilizing hand sanitizer before and after every visit.

  • Patients undergo an initial assessment for COVID-19 symptoms by phone or in-person prior to entering our facilities. For everyone’s safety, we are requiring all patients to call the clinic for instructions when arriving at the clinic while still in their vehicle. 

  • Our clinics are actively testing for COVID-19 (when appropriate).

  • If you have questions about COVID-19, visit our Frequently Asked Questions.

  • On occasion, AFC offers drive-thru COVID-19 testing for patients who believe they may currently have the virus. Here is a video of what to expect at an AFC off-site testing event. 

When You Arrive: 

  • Seeing a provider through Telemedicine should be the first step for most patients. If needed, a provider will schedule you for an in-person appointment. 

  • All patients undergo an initial assessment for COVID-19 symptoms by phone prior to their visit. All patients will also be screened and/or tested in person prior to entering our facilities. For everyone’s safety, we are requiring all patients to call the clinic for instructions when arriving at the clinic while still in their vehicle. 

STEPS WHEN ARRIVING AT OUR CLINIC:
  1. Remain in your vehicle after you park.

  2. From your vehicle, notify us that you have arrived by calling 503-305-6262 (extension 1 for those waiting outside). Then select the appropriate clinic from the menu.

  3. You will be provided with instructions on the next steps via phone. Depending on your symptoms or visit type, you will be directed to one of the following:

    1. Asked to meet our staff at the clinic door 

It is our goal to make this process as safe and as convenient as possible. We appreciate your patience and understanding.

Telemedicine

As we work to limit the spread of COVID-19, Telemedicine is a very convenient, safe, and preferred option for most patients. Visit our  Telemedicine page for information on how Telemedicine works. We will schedule you an in-person follow-up visit if a face-to-face visit is needed. 

Telemedicine visits can be used to address most healthcare concerns - including sending off prescriptions if needed. If the provider believes it would be best to come into our clinic, the portion you paid through this Virtual Visit will be applied to your overall bill!

We are pleased to be able to offer you access to a provider LIVE via the following devices: 

  • Smart Phone (using your phone’s camera)

  • Tablet (with audio and camera capabilities)

  • Laptop (with audio and camera capabilities)

  • Desktop (with audio and camera capabilities)

Click HERE to schedule a Telemedicine appointment. 

Employer Services: 

  • AFC clinics are open every day (M-F 8a-8p, S-S 9a-6p). While appointments are not required, we highly recommend appointments to avoid long wait times. In most cases, patients are required to wait in their vehicles to maximize social distancing.  

  • All Occupational Health and Worker Compensation patients are welcome. There is no change to our Occupational Health Services with the exception of Spirometry.

  • At this time, as directed by the CDC and OHA, we can not perform Spirometry services. We are still ABLE to perform Respirator Fit Tests, OSHA Questionnaire Review, and Respirator Medical Evaluation (as long as they do not require a Spirometry Test).

Contact your Account Manager (Hillari or Mariah) with any questions or email us at info@AFCUrgentCarePortland.com

Prescriptions: 

  • If you are in need of a prescription refill, please contact the pharmacist of record and they will either fill it or contact us if refill authorization is required.

  • AFC providers are not able to provide a new prescription without seeing the patient (in person or via Telemedicine).

  • We are able to prescribe medication via Telemedicine.

Staying Healthy in the COVID-19 Environment

 If you are exhibiting symptoms of COVID-19 or have been exposed to someone who has a confirmed case of COVID-19, please call us before coming to the clinic for further instruction or simply schedule a Telemedicine visit.

Follow the hygiene and social distancing protocols as outlined by the CDC and OHA. 

  • Maintain proper social distancing (6’ or more is recommended).

  • Proper handwashing (20 seconds with hot water and soap).

  • Alcohol-based hand sanitizer when washing hands is not possible.

  • Avoiding the touching of eyes/nose/mouth.

  • Cover your mouth and nose or use the inside of your elbow when you cough or sneeze.

  • Stay home and away from others if you are ill and/or have a fever.

  • Monitor the directives set forth by our federal, state, and local governments.  

 

Stay safe and thank you for trusting us with your care!